Refund Policy

Returns

We want you to love your product and hope you receive it in perfect condition. Occasionally, a product that is faulty or in a damaged condition gets delivered. If this happens, please email us at info@lulladoll.com.au with all the details of your order and your item, and we will be in touch to arrange the return and replacement if required. We undertake to replace any product delivered to you that is faulty or in a damaged condition. 

Warranties

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Battery Operated Devices

Before returning a battery-operated product that you consider faulty, we require you to test your item with brand-new quality batteries, not batteries from other devices. Most ‘faults’ are due to battery issues, such as using poor-quality batteries, mixing old and new batteries, or simply running flat. If your item is returned and found to be a battery issue, a return postage fee will apply for the return of the item to you.

Choosen the wrong product?

If you have chosen the incorrect product, we are happy to provide an exchange, providing the item is returned unused and in original unopened packaging within 14 days of purchase.  Please note SALE items are not included in this policy.

Please include your order details and return it with your goods to the address below. Please note: return postage on non-faulty purchases must be covered by the purchaser, plus an additional postage fee to have a replacement sent back out.